Terms & Conditions

2. Application

2.1 These General Terms and Conditions will apply to any and all agreements and legal relations pursuant to which Want2Need acts as a supplier of items.

3. Product specifications; pricing; typographical errors

3.1 Want2Need will not be required to execute an order or compensate a buyer for any loss if Want2Need made an error when presenting the item, formulating its characteristics or specifications, or stating its price, and

i) it should have been clear to the buyer that such involved a printing or clerical error; or ii) if the buyer should not, under the circumstances, have reasonably relied on Want2Need delivering quoted item, with stated characteristics, at this price.

4. Prices

4.1 Products sold by Want2Need are billed in Rands (zar).

4.2 Want2Need is currently not a VAT-registered vendor.

5. Market

5.1 Items are currently delivered to buyers in the Republic of South Africa. Purchase agreements are concluded with natural persons not acting in the course of a profession or business only.

6. Costs of Delivering the Items

6.1 All prices of the items posted on the website are exclusive of delivery costs.

6.2 Delivery costs will be stated separately when settling the order and may vary daily and for each order.

8. Stock Availability

8.1 Stock on offer is limited. Want2Need shall take all reasonable efforts to discontinue the offer as soon as stock is no longer available. However, should items still be offered after stocks are sold, Want2Need shall only be liable to refund monies where it is unable to fulfil orders at advertised prices.

8.2 Want2Need shall endeavour to fulfil a customer’s order to the best of their abilities. However, circumstances outside of Want2Need’s control may arise where a customer’s order may not be fulfilled e.g. damaged stock or stock unavailability from Want2Need’s supplier. In cases like these, Want2Need shall only be liable to refund the customer’s monies paid.

10. Agreements of Sale

10.1 Placing an item in a shopping basket, or adding it to a wishlist without completing the purchase cycle, does not constitute an agreement of sale between Want2Need and the purchaser. Users cannot hold Want2Need liable if such items are not available when the purchase cycle is completed; and Want2Need may remove such an item from the shopping basket if no stock is available. An agreement of sale between Want2Need and a user only comes into effect if and when payment is received and the order is confirmed and processed by Want2Need during normal business hours (9am – 5pm). Want2Need reserves the right to refuse to accept and/or execute an order without giving any reasons. Want2Need also reserves the right to in its sole discretion cancel orders in whole or in part as circumstances dictate, in which event Want2Need shall only be liable to refund monies already paid by the user.

10.2 A customer is entitled to cancel their order, provided that it has not yet been processed. If it has been processed, our Returns Policy will apply. Some orders may not be cancelled after they have been placed, including Gift Vouchers, personalised items and donations.

11. Returns Policy

Want2Need will only accept returns in accordance with this policy, the Consumer Protection Act 68 of 2008, the Electronic Communications & Transactions Act 25 of 2002 and any other applicable law. Our returns policy needs to be read with section 12, our standard warranty policy as well as our returns page on the website. See section 9 for more info about refunds.

11.1 Items may only be returned if they are faulty, damaged on arrival, incorrectly delivered or where the customer changes their mind within the parameters set out below and as set out in the Consumer Protection Act 68 of 2008.

11.2 Once a customer informs Want2Need of a return, it is the customer’s responsibility to ensure that the item is returned within 10 days after the first contact was received.

11.3 All returns need to be in original packaging, with all original accessories, parts and documentation unless otherwise agreed upon. The customer is responsible for packaging the return so as to avoid being damaged in transit.

11.4 No items may be returned without prior written authorisation from Want2Need. Want2Need will not be liable for any items lost in transit to Want2Need or items incorrectly handed over to couriers not instructed by Want2Need where no prior written authorisation has occurred. The customer will be liable for courier charges of return items incorrectly handed over. Want2Need will issue a returns form or returns authorisation number once the return has been authorised, which needs to accompany the return. The absence of this form or returns authorisation number may lead to a return not being processed, for which Want2Need will not be held liable.

Faulty and/or Damaged on Arrival Items

11.5 Faulty and damaged on-arrival items will be dealt with in accordance with sections 55 and 56 of the Consumer Protection Act 68 of 2008.

(i) In the case of damaged on-arrival items, the customer needs to notify Want2Need of any breakages, missing or damaged parts and accessories within 3 days of the receipt of the goods. Want2Need may ask for images of the goods and packaging, highlighting the extent of the damage. Want2Need will not entertain any claims of breakages, missing or damaged parts and accessories if this notification is not received within 3 days of the goods being delivered.

(ii) (a) Faulty items may be returned within the specified warranty period. If a warranty period is not indicated on the deal, a 6-month standard warranty will apply. If returned after 6 months and if there is a supplier warranty the supplier themselves has the right to decide on a repair/refund or replacement. The customer can request that faulty items are repaired or replaced provided a repair is possible or a replacement is available, alternatively request a refund of the price paid for the items. Where a repair or replacement is not possible, the customer will be refunded or credited the price paid for the items.

(b) Want2Need will cover the freight and insurance cost of a faulty item under warranty. Should our suppliers assess the item and find it to not be faulty or to be user damage, the customer may be liable for the return cost.

(c) A faulty item is a defective item with any material imperfection in the manufacture of a product or any characteristic of a product that makes the product less acceptable than one would reasonably be entitled to expect in the circumstances.

(d) The following does not constitute a defect, and will not be eligible for a refund, replacement or repair:

• faults resulting from normal wear and tear;
• damage arising from negligence, user abuse and misuse, or incorrect usage of the product;
• damage arising from electrical surges or sea air corrosion;
• damage arising from a failure to adequately care for the product;
• damage arising from unauthorised alterations to the product;
• where the specifications of a product, although accurately described on the website and generally fit for its intended purpose, do not suit the customer;

(e) Products requiring installation before use are to be installed by certified installers as prescribed by the product manufacturer. Failure to do so will void the implied and supplier-specific warranties. 

Products requiring uninstallation before any fault assessment are to be removed by certified uninstallers as prescribed by the manufacturer. Any fault resulting from the uninstallation of said product by uncertified uninstallers will no longer be covered by the implied or supplier-specific warranty. Want2Need or its suppliers will not be held responsible for any fees incurred for the uninstallation of a faulty item unless otherwise specified.

(f) In assessing whether an item is defective or not, Want2Need may rely on its suppliers or independent assessment centres for feedback. In these cases, Want2Need’s supplier feedback will be final.

Unwanted Items

11.6 A customer is allowed to return an item within 7 days of receipt of the item if it is not faulty, subject to the following conditions:

i) The customer writes into Want2Need within 7 days of receipt of the item. Requests for returns outside of the 7-day window may not be entertained unless it is faulty in terms of section 11.5, subject to those provisions.

ii) The item must be in a re-sellable condition, in original packaging and include all original accessories, parts and documentation. Want2Need will inspect the item on return and if it is not in a re-sellable condition, dispatch it back to the customer.

iii) Certain items may not be returned once opened. This includes (but is not limited to): Beauty and cosmetic items and devices, linen, bedding, towels, games, software, supplements, animal feed, cleaning products, medical equipment, personal protective equipment, certain jewellery items, earphones and electronics

iv) Certain redemption vouchers may not be refunded once it has been issued to the customer via email. (Want2Need Gift Vouchers included)

v) Returns may be arranged on a customer’s behalf, or a customer may courier their goods back to Want2Need’s distribution centres under certain circumstances at their own cost. A customer may also drop off their return at Want2Need’s our designated return address, subject to prior approval.

vi) Returns under section 11.6 will be at the Customer’s cost. This cost will be offset against any refund or credit owed to the customer after an item has been returned.

vii) Returns on items dispatched directly from suppliers will be subject to a returns fee as prescribed by the supplier.

viii) Want2Need may arrange a third-party courier to collect these goods. The customer needs to be available during a pre-arranged slot to hand the goods to the courier. The goods need to be handed over to the correct courier and Want2Need will not be liable for goods handed to the incorrect courier. Want2Need will attempt two collections from the customer. No further collections will be attempted after two collections if the collection fails due to the customer (e.g. not available), and the customer will then have to arrange a return with their own courier at their own cost.

ix) Returns under section 11.6 will forfeit the initial delivery fee, which will not be refunded or credited once an item has been returned.

Incorrectly Received Items

11.7 Returns on incorrectly received items will be accepted subject to the following conditions.

1. i) The customer needs to notify Want2Need of any incorrectly received goods within 3 days of the receipt of the goods. Want2Need may ask for images of the goods and packaging. Want2Need will not entertain any claims of incorrectly delivered goods if this notification is not received within 3 days of the goods being delivered.
2. ii) The item must be in a re-sellable condition, in original packaging and include all original accessories, parts and documentation. Want2Need will inspect the item on return and if it is not in a re-sellable condition, dispatch it back to the customer.

iii) The return of the item will be at Want2Need’s cost. Want2Need may arrange a third-party courier to collect these goods. The customer needs to be available during a pre-arranged slot to hand the goods to the courier. The goods need to be handed over to the correct courier and Want2Need will not be liable for goods handed to the incorrect courier. Want2Need will attempt two collections from the customer. No further collections will be attempted after two collections if the collection fails due to the customer (e.g. not available), and the customer will then have to arrange a return with their own courier at their own cost.

1. iv) Returns may be arranged on a customer’s behalf, or a customer may courier their goods back to Want2Need’s designated return address under certain circumstances. A customer may also drop off their return at Want2Need’s designated return address, subject to prior approval.

12. Marketing and Special Promotions:

12.1 Every effort is made to feature all products shown on any sales promotional material. However, should a specific product become unavailable for any reason, Want2Need reserves the right to use that product image for all promotional elements without the guarantee of selling that product on the day.

12.2 For all Marketing competitions and Promotions Want2Need reserves the right to change these terms and conditions at any time without prior notice. In the event that any changes are made, the revised terms and conditions shall be posted on the website as soon as possible.

13. Applicable Law

13.1 This site is hosted, controlled and operated from the Republic of South Africa and therefore governed by South African law.

14. Personal Data

14.1 Want2Need respects your privacy and is committed to the protection of the personal information of Users in compliance with the Promotion of Access to Information Act 2 of 2000 (“PAIA”) and the Protection of Personal Information Act 4 of 2013 (“POPIA”).

14.2 Want2Need will use, store and process the data provided by Users in accordance with our Privacy Policy.

18. Intellectual Property Rights

18.1 All the content, trademarks and data on this website, including but not limited to, software, databases, text, graphics, icons, hyperlinks, private information, designs and agreements, are the property of or licensed to Want2Need and as such are protected from infringement by local and international legislation and treaties.